Return and Refunds Policy

At Kush Savior, we strive to provide you with high-quality products and excellent customer service. We understand that there may be instances where you need to return a product or request a refund. This Return and Refunds Policy outlines the guidelines and procedures for returning items and seeking refunds. Please read this policy carefully before making a purchase. By placing an order, you agree to the terms and conditions outlined below.

Returns

1. Eligibility for Returns: We accept returns for products that meet the following criteria:
– The product received is damaged, defective, or does not match the item ordered.
– The return request is initiated within 7 days of receiving the product.

2. Return Process: To initiate a return, please follow these steps:
– Contact our customer support team at info@kushsavior.com within 7 days of receiving the product, providing details of the issue and any supporting evidence, such as clear photos or videos.
– Our customer support team will review your request and provide you with further instructions on how to proceed.

3. Return Shipping: If your return request is approved, we will provide you with a return shipping address. It is your responsibility to ensure that the item is securely packaged and returned to us within 14 days of receiving authorization for the return. You will be responsible for any return shipping costs unless otherwise agreed upon by our customer support team.

4. Condition of Returned Items: To be eligible for a refund, the returned item must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that all accessories, tags, and labels are included.

Refunds

1. Eligibility for Refunds: Refunds will be considered in the following circumstances:
– The product received is damaged, defective, or significantly different from what was ordered.
– The return request is approved by our customer support team.
– The returned item meets the conditions outlined in the “Condition of Returned Items” section above.

2. Refund Process: Once your returned item is received and inspected, we will notify you of the status of your refund. If your refund request is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to be processed and reflected in your account.

3. Non-Refundable Items: The following items are non-refundable:
– Products that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
– Products that have been used or consumed.

Shipment Problems

1. Delivery Responsibility: While we strive to ensure the timely and accurate delivery of your order, please note that shipment problems, such as delays, loss, or damage, are the responsibility of the delivery company. Once the package leaves our facility, we cannot be held liable for any issues that arise during transit. However, we will work with you to resolve any shipment problems to the best of our ability and provide any necessary assistance.

2. Contacting the Delivery Company: In the event of a shipment problem, we recommend contacting the delivery company directly to report the issue and initiate a claim. Please retain all packaging materials and documentation related to the shipment for the purpose of filing a claim.

Contact Us

If you have any questions or concerns regarding our Return and Refunds Policy, please contact our customer support team at info@kushsavior.store. We are here to assist you and ensure your satisfaction.

Note: Return and refunds policies are subject to change without prior notice. It is your responsibility to review the most up-to-date policy at the time of purchase.